TaxCentral.ae ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform.
1. Information We Collect
Personal Information You Provide
When you register for an account, contact us, or use our services, we may collect:
- Name, email address, phone number, and company name
- Billing and payment information (processed securely by our payment provider)
- Profile information, including your designation and industry
- Questions you submit to our AI and Tax Help Lounge
- Support tickets, attachments, and communications with our team
Automatically Collected Information
When you use our platform, we automatically collect:
- Log data: IP address, browser type, pages visited, time and date of visits
- Device information: device type, operating system, unique device identifiers
- Usage data: features used, queries submitted, time spent on platform
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services
- Process transactions and send billing-related communications
- Respond to your queries and Tax Help Lounge tickets
- Send important service notifications and compliance alerts
- Send marketing communications (with your consent)
- Analyse usage patterns to improve our AI accuracy and platform features
- Comply with legal obligations under UAE law
- Detect and prevent fraud and misuse of our platform
3. Sharing Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Tax Professionals: When you use the Tax Help Lounge, your query is shared with the assigned tax expert
- Service Providers: Trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing, email delivery), subject to confidentiality agreements
- Legal Requirements: If required by UAE law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business
4. Data Security
We implement industry-standard security measures to protect your information, including:
- TLS/SSL encryption for all data in transit
- Encryption at rest for sensitive data
- Regular security audits and vulnerability assessments
- Access controls and employee training on data handling
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us at hello@taxcentral.ae.
6. Your Rights
Under applicable UAE privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Data portability (receive your data in a structured format)
To exercise any of these rights, contact us at hello@taxcentral.ae.
7. Cookies
We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookies through your browser settings. Disabling cookies may affect some features of our platform.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: hello@taxcentral.ae
- Phone: +971 58 5915700
- Address: Business Bay, Dubai, UAE